Refund Policy

Refund and Replacement Policy

Welcome to Cult Vibe! We appreciate your trust in our products and services. Please read our Refund and Replacement Policy carefully before making any purchases. By placing an order with us, you agree to comply with and be bound by the following terms and conditions:

1. No Returns: At Cult Vibe, customer satisfaction is our priority. However, we do not accept returns for any reason. If you receive a product that does not match what you ordered, please follow the steps outlined below to request an exchange.

2. Wrong Product Delivered: If you receive a product that is different from what you ordered, we sincerely apologize for the mistake. You may be eligible for an exchange. To qualify, you must inform us within 3 days of receiving the incorrect product. To request an exchange, please follow these steps:

   • Contact our customer support team at support@cultvibe.in within 2 days of receiving the incorrect product.
   • Provide your order number, a clear photo of the received product, and a description of the error.
   • Our customer support team will review your request and provide instructions for returning the incorrect product, if necessary.

3. Eligibility for Exchange: To be eligible for an exchange, the following conditions must be met:

   • The product must be in its original packaging and in unused condition.
   • The request for an exchange must be made within 3 days of receiving the incorrect product.
   • The provided photo and description must clearly demonstrate that the wrong product was delivered.

4. No Order Cancellations: Once an order has been placed, cancellations are not permitted. However, if you need to make adjustments to your order, please contact us within 3 hours of placing the order. Please note that refunds are not available once an order has been placed.

5. Shipping Costs: In the event of a wrong product delivery, we will cover the shipping costs associated with the return of the incorrect item and the shipment of the replacement product.

6. Contact Us: If you have any questions or concerns about our Refund and Replacement Policy, please contact our customer support team at support@cultvibe.in . We are here to assist you and ensure your satisfaction with our products.

Please ensure that you carefully review your order before completing the purchase to avoid any issues. We appreciate your understanding and cooperation in adhering to our Refund and Replacement Policy.