Billing Policy and Information
Welcome to Cult Vibe!
Thank you for choosing us. We aim to make your shopping experience seamless, including straightforward and secure billing. Below, you’ll find detailed information about our billing policy.
1. Payment Options
Cult Vibe partners with Razorpay and GoKwik to provide a variety of secure payment methods, including:
- UPI (Unified Payment Interface)
- Net Banking
- Debit Card
- Credit Card
- EMI (Equated Monthly Installments)
All transactions are processed securely, and your payment details are encrypted for privacy and protection.
2. Transaction Confirmation
- Once your payment is successfully processed, you will receive an order confirmation email with a unique transaction ID.
- This confirmation serves as your official receipt. Please keep it for reference.
3. Refunds and Cancellations
- For eligible products, cancellations or refunds must be requested within 2-3 hours
- Refunds will be credited through the original payment method and may take 7-10 business days to process.
4. Billing Discrepancies
- If you notice any discrepancies on your bill, please contact us immediately at support@cultvibe.in
- Our team will work to resolve any billing issues within 3-5 business days.
5. Privacy and Security
- Cult Vibe values your privacy. Our payment gateways comply with industry standards to ensure data security.
- Personal information and payment details are protected, and we never share your data with unauthorized parties.